HELP CENTRE

Support

Common questions first — most problems are one of these. If yours is not here, the form at the bottom reaches us directly.

My document pack was refused as too large

I paid but the job is still locked

What does a free job actually include?

Analysis has stopped or is stuck on “Analysing”

The quote looks wrong

Where do my documents go?

Still stuck?

Tell us what you were trying to do and what happened instead. If you are signed in, your account details are attached automatically.

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